Spam Handling

Sometimes legitimate emails go straight to your junk or spam folder by mistake because automated security systems can be over-zealous.  When this happens, you need to teach your email account that you want to receive these messages.

Because our newsletter is sent using MailChimp, it is also quite common for it to land in special folders like the Promotions tab in Gmail or the Other tab in Outlook, rather than your main inbox.

The easiest way to ensure you never miss an update from Rusthall Community Cinema is to add our sender address to your safe list.  Please follow the simple steps below for your specific provider.

In summary: please add eugene@rusthallcinema.club to your contacts or safe senders list.  Thank you.

General First Steps for All Users
If you find our newsletter in your Spam or Junk folder, right-click the message and choose Mark as Not Spam or Move to Inbox.  If you are using a web browser to view your emails, you can also click and drag the email directly into your Primary or main inbox tab.  This tells your provider to trust future emails from us.

Apple Mail
If you view your emails on an iPhone, iPad, or Mac using the default Apple Mail app, tap on our email address at the top of the message next to the From field.  Then, simply select Add to VIPs.  Alternatively, you can save eugene@rusthallcinema.club directly into your device contacts application.

Gmail
If you use Gmail in a web browser, check your Spam folder or your Promotions tab.  If the newsletter is there, drag it into the Primary tab at the top of the screen.  Gmail will ask if you want to do this for future messages; select yes.

To make sure it never goes missing, you can create a permanent rule:
 

1. Click the cog icon in the top right corner and select See all settings.

2. Choose the Filters and Blocked Addresses tab at the top.

3. Click Create a new filter.

4. Type eugene@rusthallcinema.club into the From box and click Create filter.

5. Tick the box that says Never send it to Spam and also the box to apply it to matching messages.

6. Click the Create filter button to save.

Outlook Desktop App
If you use the Microsoft Outlook program on your computer, select our email from your folder list.  Look at the top menu bar under the Home tab, find the Delete section, and click Junk.  From the drop-down menu, select Never Block Sender.

To automate this for your contacts, click Junk again and select Junk E-mail Options.  Go to the Safe Senders tab, and tick the boxes to trust email from your Contacts and to automatically add people you email to the Safe Senders List.
 

Outlook.com / Live.co.uk Web Mail
If you log into your email using a web browser at outlook.com, our newsletter may be tucked away in your Junk Email folder or the Other tab of your inbox.

If the email is in your Junk folder:
Open the Junk Email folder and click on the message from us.
Look at the top menu bar and click the button that says It is not junk.  This will instantly move the newsletter back to your main inbox.

If the email is in your Other tab:
Click on the Other tab at the top of your message list to find our newsletter.
Right-click the email from us (or tap and hold if using a tablet).
Select Move and then click Always move to Focused inbox.

To ensure future newsletters are never blocked by the system, you can add us to your Safe Senders list:
Click the cog icon in the top right corner of the screen to open your settings.
Select Mail from the menu, then click Junk email.
Scroll down to the Safe senders and domains section and click the Add button.
Type eugene@rusthallcinema.club into the box, press the Enter key, and then click the Save button at the bottom of the page.

Thunderbird
If you use the Thunderbird email application, you can easily safelist us using your address book.  Open the email from us, right-click our email address in the message header, and choose Add to Address Book.

Next, go to your settings menu, select Privacy and Security, and scroll down to the Junk section.  Ensure there is a check-mark next to the option that says Do not mark mail as junk if the sender is in your Personal Address Book.

These settings may vary slightly depending on the version of the software you use.  If your specific email provider is not listed here, simply adding eugene@rusthallcinema.club to your personal address book or contacts list is usually the best way to resolve the issue.  If it does not, just send a message to eugene@rusthallcinema.club and help will be given.